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Overseas support team
We have established overseas customer service sites around the world. The comprehensive global customer service network can provide the most real-time and convenient service for local customers, and provide the most comprehensive global services for our clients.
Suntop provides a complete service package for customers with outstanding and professional manufacturing bases and sophisticated supply chain management and efficient service teams.
Service Program
Based on the customers’ different service demands, we provide the most competitive service cost structure, organize and integrate the resources of each department to adjust and improve the service content to allow customers to enjoy the most comprehensive and perfect service, maximizing the benefit of service cost.
Customized IT Systems
Based on the customers’ different service demands, we provide the most competitive service cost structure, organize and integrate the resources of each department to adjust and improve the service content to allow customers to enjoy the most comprehensive and perfect service, maximizing the benefit of service cost.
Logistics
Supply chain management department was specially established responsible for the management of all related components required for repair and service and global warehousing delivery. The good cooperation with upstream/downstream manufacturers, professional material requirements planning, and extensive supply chain management experience enable customers to meet the needs of all maintenance materials as soon as possible.
Our RMA team promptly resolves any after-sale repair needs based upon well-trained team members, efficient procedures and state-of-the-art advanced facilities. With our eService IT system and efficient Return to Vendor (RTV) processes, whether a board-level or system- level problem, the customer can be assured that our eService IT system and RTV processes will always provide quick and efficient solutions to our customers.
Suntop has comprehensive support network and our diverse services encompass the following areas:
• WUR (Whole Unit Repair )
• RFB (Refurbish)
• BLR (L1 to L4 board level repair )
• Display Panel Module (LCM/TPK) Repair
• Call Center
• Technical Service
• VMI Solutions
• EWP (Extended Warranty Program)
