深圳市松拓实业发展有限公司
售前售后服务

 

1. Pledge

1. Provide comprehensive training to ensure smooth operation;

2. Share the latest technology and provide a complete set of production line solutions based on the customer's product requirements;

3. Provide original or imitation spare parts for refurbished equipment to ensure the normal operation of the equipment;

4. Technical service engineers are in place 24 hours

5. Frequently repaired models include:

Panasonic、Siemens、Philips、Universal、Sanyo、Yamaha、Juki 、Sony、Samsung、Topquality

24-hour service hotline: 000-0000-000

 

2. Pre-sale Service

The “pre-sale service” marketing model, which integrates sales, service, information, culture and other functions, is part of the marketing concept advocated by Suntop. Through the application and extension of the "pre-sale service" concept, the ultimate goal is to form a benign market cycle that the first equipment is sold by sales and the future equipment is sold by high-quality services. We use the "pre-sale service" mode to understand the dealers; refine the pre-sale service concept and develop overseas markets through multiple channels utilizing the advantages of the internet. Under the support of the pre-sale service concept, we establish a comprehensive overseas post-sale service network.

 

3. Post-sale Service

1. After the equipment is delivered, we are responsible for the installation and commissioning of the equipment free of charge to assist the buyer in the acceptance inspection.

 

2. After the equipment is delivered, our technicians will provide equipment operation and maintenance training for no less than 12 hours (4 hours/day).

 

3. After three months of use, our service department will return to the use of the equipment and submit relevant reports.

4. All the equipment sold by our company has a free warranty period of different lengths. The replacement and repair of spare parts are provided free of charge.

 

5. In addition to the free warranty period, we are ready to provide assistance and service on customer's equipment at the invitation of our customers.

 

6. During the use of the equipment, if the equipment fails, the use department should cut off the power supply and notify the service department of our company verbally or in writing. The service department of our company will respond immediately after receiving the notice and deal with it in time.


Use the equipment with confidence, we’ll do the rest of the work!

 

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